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"Delight Your Customers and Drive Service Team Efficiency"

Wednesday, July 26, 2023 at 2pm EDT

Is your enterprise giving its contact center agents and service teams the tools they need to delight your customers? What if those agents and teams could take advantage of automation and AI-driven tools that helped them access all the data and expertise in your enterprise when solving complex customer problems--avoiding the knowledge gaps, silos and tiered support structures that too often require customers to repeat information as they’re passed through multiple points of contact? In this webinar, you’ll learn how to seamlessly blend your front-line agents and service teams with the experts and resources that frequently are key to solving the difficult problems that customers still expect to be handled on the first call.

You will learn:

• What your customers expect when it comes to solving complex problems
• How to better integrate your resources and teams so that you can “swarm” on a customer problem and solve it more efficiently
• What kind of results you can expect to deliver with this approach

Speakers:

Kelsey Collins
Product Marketer
Slack

As a Product Marketer, Kelsey is dedicated to helping teams unlock their unfair advantage through the value of their technology investments with Slack and Salesforce.                                              

Robin Gareiss
CEO & Principal Analyst
Metrigy

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers.
For 25+ years, Ms. Gareiss has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 1000, developing technology strategies and analyzing how they can transform their businesses. She has developed industry-leading, interactive cost models for some of the world’s largest enterprises and vendors.

Offered Free by: Slack
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