Register for Your Free Webinar Now:

"Evolving AI and Data Integration for the Modern Contact Center"

Thursday, September 28, 2023 2pm EDT

Enterprises that want their contact centers to be revenue generators and profit centers are looking to AI to fuel the next generation of capabilities. And some enterprises are already seeing progress in this area. But to really leverage AI in this new world, the enterprise must achieve greater data integration than ever before, since data is the foundation of truly transformative AI functions. In this webinar, a leading industry analyst will share research on the AI capabilities that are being deployed—and which of these are adding the most value. He’ll be joined by a technology thought leader who will share real-world case studies and discuss the role that data integration plays in driving AI results.

You will learn:

• Do’s and don’ts for AI success
• The top outcomes for AI-driven features in the contact center, and what to expect in the future
• How an integrated, platform approach to customer data improves AI-driven features

Speakers:
David Myron
Principal Analyst, Contact Center Technologies
Omdia

As part of Omdia’s Enterprise IT team, David focuses on contact center infrastructure, workforce optimization, interactive voice response, and speech analytics solutions. He provides insight into these topics for vendor and enterprise clients through research, consulting, white papers, webinars, and blogs.

David started covering the contact center industry in 2001 as the customer service and support editor at CRM magazine. Later, he served as the publication’s editor-in-chief and editorial director for more than a decade. While there, he also worked as the editorial director of Speech Technology magazine and was the founding editor of SmartCustomerService.com. David has won multiple writing awards throughout his career, including a Silver National and a Gold Regional ASBPE award for Original Research. He holds a BA in Communication (with a concentration in Journalism) from Hofstra University.

Lenore Files
Senior Product Marketing Manager 
Twilio

Lenore has 20+ years of marketing experience in the contact center industry. She is currently a Senior Product Marketing Manager at Twilio where she works to bring Flex, Twilio's contact center solution, to market. She is focused on designing and building integrated campaigns, events strategy, content marketing and customer testimonials. Prior to Twilio, she held several marketing and GTM roles in the contact center and collaboration industry.

Offered Free by: Twilio
See All Resources from: Twilio