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FROM STRESS TO SUCCESS: REDUCING COMPLEXITY WITH AI-POWERED CONTACT CENTER SOLUTIONS

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"FROM STRESS TO SUCCESS: REDUCING COMPLEXITY WITH AI-POWERED CONTACT CENTER SOLUTIONS"

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Less stress, more success: Leverage AI for happier agents

AI solutions are currently transforming the contact center industry. NICE and CMSWire Insights partnered to survey contact center supervisors and agents from EMEA, India, and the United States. This report delves into how investing in AI that simultaneously addresses complexity and stress will make everyone’s contact center jobs better. 

Gain essential insights from this report, including:

  • The challenges supervisors face in combating stress while keeping agents engaged
  • The biggest stressors in a contact center, and the impact they have on CX
  • How AI can help reduce complexity and meet customer expectations
  • How to gauge employee sentiment to ease the challenge of reducing stressors and complexity 

 
Elevate employee engagement AI.


Offered Free by: NICE
See All Resources from: NICE

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