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"Future-proofing your toll-free: Trends, pitfalls & the secret to winning CX"

Wednesday, January 24, 2024 2pm EDT

The path to CX success is littered with all too common pitfalls. Now more than ever, it’s crucial to differentiate fact from fiction before you find yourself bogged down in operational complexities, susceptible to network disruptions, or grappling with scalability hurdles.

Join our upcoming webinar on January 24 @ 2 p.m. ET where Bandwidth’s Voice Solutions expert, David Simmons, and industry analyst, Irwin Lazar, will help you understand:

• COMMON PITFALLS
  How network outages, manual management burdens, and scaling roadblocks impact CX your and bottom line
• GROWING TRENDS
  Embrace new trends to stay ahead of the competition
• OPTIMIZING FOR THE FUTURE
  Unlock efficiencies, offload operational tasks, scale faster, and build resilience.

Speakers:
Irwin Lazar
President and Principal Analyst
Metrigy
As president and principal analyst at Metrigy, Irwin Lazar develops and manages research projects, conducts and analyzes primary research, and advises enterprise and vendor clients on technology strategy, adoption and business metrics, Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the digital workplace, covering enterprise communications and collaboration as an industry analyst for over 20 years.

David Simmons
Voice Solutions Engineer
Bandwidth
During his tenure at Bandwidth, David has been the Bandwidth go-to resource for voice networking and product support for wholesale global communications products. David's passion is technology and how it can be used to enhance the customer experience. He's been around the telecom block, starting his career with Intermedia/WorldCom in 2000, then AT&T, Level 3, and now Bandwidth.

Eric Krapf
GM & Program Co-Chair, Enterprise Connect
No Jitter

Offered Free by: Bandwidth
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