Register for Your Free Webinar Now:

"How Successful Companies Migrate to CCaaS"

Wednesday, November 8, 2023 2pm EST

Whether your CCaaS migration is taking you from a pure-premises deployment, hybrid, or from one cloud provider to another, you need to know the right steps and best practices to achieve your objectives. This webinar will give you insights from multiple perspectives including a research firm whose data shows what the most successful companies do right; a solution provider who has led many successful migrations; and a leader in technology performance analytics. You’ll come away from this packed 60-minute session with a wealth of detailed information that you can apply to your CCaaS migration and ongoing management.

You will learn:

• How to understand your existing deployment and processes, and map these onto your migration plan
• The skilled staff you need to bring with you
• What characterizes organizations with the highest success ratings in their CCaaS migrations
• Advantages of technology performance analytics throughout migration and in the new environment

Speakers:
Ross Williams - Virsae
Chief Product Officer
Ross is a co-founder of Virsae, the leading developer of XCaaS performance analytics to optimize enterprise communications systems. Virsae’s cloud-native flagship, Virsae Service Management (VSM), applies big data, machine learning and AI-powered diagnostics to streamline and differentiate service operations, across on-premise, cloud and hybrid environments. With an expertise in emerging technologies and deep understanding of the unique complexities of modern UC and contact center systems, Ross has held various CxO roles since Virsae’s establishment in 2013. He currently leads the product team in support of Virsae’s international customer and business partner base.

Dale Brooker - BlackBox
Senior Manager, Global Service Delivery
 Dale lives in Houston, Texas and has worked for Black Box for 36 years. He’s responsible for Global Service Delivery, which includes professional and managed services. Dale’s mission is to provide world class UC/CC, XCaaS, CX, AI and IaaS solutions. He manages Black Box’s Network Operations Centers located in USA, India and the Philippines.

Robin Gareiss
CEO & Principal Analyst, Metrigy
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers.

For 25+ years, Ms. Gareiss has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 1000, developing technology strategies and analyzing how they can transform their businesses. She has developed industry-leading, interactive cost models for some of the world’s largest enterprises and vendors.

Offered Free by: Virsae
See All Resources from: Virsae