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Shaping a New CX: The Rise of Generative AI-Powered Agent CoPilots

Register for Your Free Webinar Now:

"Shaping a New CX: The Rise of Generative AI-Powered Agent CoPilots"

Wednesday, March 6, 2024 2 pm EDT

In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are gaining momentum in the contact center industry as cutting-edge tools that enhance agent performance, streamline workflows, and elevate the customer experience.  

Join Cognigy and Metrigy for a deep-dive conversation into how Generative AI-powered Agent CoPilots are working alongside human agents to take operational efficiency to a whole new level, and deliver customer service that consumers will love. Metrigy will share enlightening research that sheds light on real-world views, impact and benefits of these AI solutions. 

During this webinar, attendees will gain a deeper understanding of: 

  • The role of AI Copilot and Agent Assist in optimizing contact center operations 
  • Key findings and actionable insights derived from Metrigy's latest research 
  • Real-world use cases and case studies showcasing the tangible benefits and ROI of implementing these solutions 
  • Strategies for successful implementation and adoption within contact center environments.

Robin Gareiss

CEO & Principal Analyst
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers. For 25+ years, Ms. Gareiss has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 1000, developing technology strategies and analyzing how they can transform their businesses. She has developed industry-leading, interactive cost models for some of the world’s largest enterprises and vendors.

Alan Ranger
VP Marketing
Leads the development and execution of a global marketing strategy that aligns with the company’s plans for growth and meets corporate goals and objectives. Market expansion in high-growth regions such as the U.S. and Western Europe
will be a particular focus, along with managing high-performing marketing teams across all areas, including branding, product marketing, demand generation, events, and social media. Before joining the Cognigy team, Ranger spent six years at LivePerson leading global market development.


Offered Free by: Cognigy
See All Resources from: Cognigy

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